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    Sign in to Advisor

    How to sign in to Advisor with email and password, company SSO or Google, complete two-step verification and sign out.

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    Sign-in to Advisor starts with your email. The email domain sets the sign-in method: password, company SSO or Google.

    Sign in with email and password

    1. Enter your E-mail and select Continuar com e-mail (Continue with email).
    2. Type your Senha (Password) and select Entrar (Sign in).
    3. If your account has two-step verification, enter the Código do aplicativo (App code, 6 digits). The screen submits automatically when it receives the sixth digit.

    To change the email after the first step, select Alterar (Change).

    Sign in with company SSO

    When your company sets up SSO for your email domain, the screen adjusts automatically:

    Domain setting What you see
    Optional SSO The password step as usual and, below ou (or), the Continuar com SSO (Continue with SSO) button
    Mandatory SSO The main button becomes Continuar com SSO and goes straight to your company's identity provider

    With SSO, your password and two-step verification belong to your company's provider, not to Advisor.

    Sign in with Google

    The Continuar com Google (Continue with Google) button shows up on the first step when the environment offers it and your email domain does not require SSO.

    Use a recovery code

    Without access to your authenticator app:

    1. On the code screen, select Não tem o aplicativo? Usar um código de recuperação (No app? Use a recovery code).
    2. Enter one of the codes you saved when you turned on two-step verification (format XXXX-XXXX-XXXX-XXXX; spaces and hyphens are ignored).
    3. Select Verificar (Verify).

    Each code works only once. To go back to the app, select Usar o código do aplicativo (Use the app code).

    First access

    There is no open sign-up. Your account is created from an invite sent by a tenant administrator. Refer to how to accept an invite.

    If your organization requires two-step verification and you have not turned it on yet, every screen sends you to Meu Perfil (My profile) until you finish setting it up.

    Common sign-in messages

    Messages appear in Portuguese; the English meaning is in parentheses.

    Message What to do
    E-mail ou senha inválidos. (Invalid email or password.) Check both fields. There is no password recovery screen. Ask a tenant administrator for help.
    Este domínio entra pelo SSO da sua empresa. Use "Continuar com SSO" na tela de login. (This domain signs in through your company's SSO.) Your domain requires SSO. The screen switches to the SSO button.
    Código inválido. Confira o aplicativo autenticador e tente de novo. (Invalid code.) Check your phone's clock and use the current code.
    Tentativas esgotadas. Faça login novamente. (Attempts exhausted.) Five wrong codes were entered. Start again from the email step.
    Muitas requisições deste endereço. Tente novamente em instantes. (Too many requests from this address.) Limit of 5 sign-in attempts per minute per IP address. Wait a minute.
    Essa conta não tem acesso ao Advisor. Peça um convite ao administrador do seu tenant. (This account has no access to Advisor.) Sign-in worked at the provider, but there is no Advisor account. Ask for an invite.

    Session length and signing out

    Sign-in method Session length
    Email and password, or Google 7 days
    Company SSO 8 hours

    To sign out, select Sair (Sign out) at the bottom of the side menu. With SSO sessions, signing out may also go through your company provider's page.