---
title: Sign in to Advisor
description: How to sign in to Advisor with email and password, company SSO or Google, complete two-step verification and sign out.
updated: 2026-09-27
---

Sign-in to Advisor starts with your email. The email domain sets the sign-in method: password, company SSO or Google.

## Sign in with email and password

1. Enter your **E-mail** and select **Continuar com e-mail** (Continue with email).
2. Type your **Senha** (Password) and select **Entrar** (Sign in).
3. If your account has two-step verification, enter the **Código do aplicativo** (App code, 6 digits). The screen submits automatically when it receives the sixth digit.

To change the email after the first step, select **Alterar** (Change).

## Sign in with company SSO

When your company sets up SSO for your email domain, the screen adjusts automatically:

| Domain setting | What you see |
|---|---|
| Optional SSO | The password step as usual and, below **ou** (or), the **Continuar com SSO** (Continue with SSO) button |
| Mandatory SSO | The main button becomes **Continuar com SSO** and goes straight to your company's identity provider |

With SSO, your password and two-step verification belong to your company's provider, not to Advisor.

## Sign in with Google

The **Continuar com Google** (Continue with Google) button shows up on the first step when the environment offers it and your email domain does not require SSO.

## Use a recovery code

Without access to your authenticator app:

1. On the code screen, select **Não tem o aplicativo? Usar um código de recuperação** (No app? Use a recovery code).
2. Enter one of the codes you saved when you turned on two-step verification (format `XXXX-XXXX-XXXX-XXXX`; spaces and hyphens are ignored).
3. Select **Verificar** (Verify).

Each code works only once. To go back to the app, select **Usar o código do aplicativo** (Use the app code).

:::caution
The code step lasts 5 minutes and accepts 5 wrong attempts. After that, sign-in starts over.
:::

## First access

There is no open sign-up. Your account is created from an invite sent by a tenant administrator. Refer to [how to accept an invite](/en/advisor/primeiros-passos/aceitar-convite/).

If your organization requires two-step verification and you have not turned it on yet, every screen sends you to **Meu Perfil** (My profile) until you finish setting it up.

## Common sign-in messages

Messages appear in Portuguese; the English meaning is in parentheses.

| Message | What to do |
|---|---|
| E-mail ou senha inválidos. (Invalid email or password.) | Check both fields. There is no password recovery screen. Ask a tenant administrator for help. |
| Este domínio entra pelo SSO da sua empresa. Use "Continuar com SSO" na tela de login. (This domain signs in through your company's SSO.) | Your domain requires SSO. The screen switches to the SSO button. |
| Código inválido. Confira o aplicativo autenticador e tente de novo. (Invalid code.) | Check your phone's clock and use the current code. |
| Tentativas esgotadas. Faça login novamente. (Attempts exhausted.) | Five wrong codes were entered. Start again from the email step. |
| Muitas requisições deste endereço. Tente novamente em instantes. (Too many requests from this address.) | Limit of 5 sign-in attempts per minute per IP address. Wait a minute. |
| Essa conta não tem acesso ao Advisor. Peça um convite ao administrador do seu tenant. (This account has no access to Advisor.) | Sign-in worked at the provider, but there is no Advisor account. Ask for an invite. |

## Session length and signing out

| Sign-in method | Session length |
|---|---|
| Email and password, or Google | 7 days |
| Company SSO | 8 hours |

To sign out, select **Sair** (Sign out) at the bottom of the side menu. With SSO sessions, signing out may also go through your company provider's page.

---

> Guardnet Docs · https://docs.guardnet.com.br/en/advisor/primeiros-passos/acessar-o-advisor/
> Documentation index: https://docs.guardnet.com.br/en/llms.txt