Cloudflare connection problems
Cloudflare connection error messages, with the cause and fix for each one.
Messages Advisor shows when the Cloudflare connection or data collection fails. Find the exact message shown on screen. Messages are in Portuguese, followed by an English translation.
"Token da Cloudflare inválido ou sem permissão."
(Invalid Cloudflare token or missing permission.) In the sync details, it shows as token inválido ou sem permissão (invalid token or missing permission).
Cause
The API token was mistyped, expired, was revoked or does not have all the required read permissions.
How to fix
- Go to Administração (Administration) > Integrações (Integrations).
- On the connection card, select Editar token (Edit token).
- Paste a token with all the read permissions listed in Connect Cloudflare.
"O token é válido, mas não acessa essa conta. Confira o Account ID e garanta que o token tenha permissão de leitura no escopo da conta."
(The token is valid, but cannot access this account. Check the Account ID and make sure the token has read permission at the account scope.)
Cause
The token is valid, but it cannot access the account you entered: the Account ID is wrong or the token has no account-scope permissions.
How to fix
- Check the Account ID on the account home page in the Cloudflare dashboard.
- Make sure the token has the Account scope read permissions listed in Connect Cloudflare.
- Go to Integrações > Editar token and save.
"A autorização na Cloudflare expirou ou foi revogada. Reconecte esta integração."
(The Cloudflare authorization expired or was revoked. Reconnect this integration.) Along with this message, Advisor sends the notification Reconecte a integração (Reconnect the integration), followed by the integration name, stating that collection for this integration is stopped until it is reconnected in Integrações. The sync details may show a autorização da Cloudflare não alcança esta conta ou não tem os escopos necessários (the Cloudflare authorization does not reach this account or lacks the required scopes).
Cause
The OAuth authorization expired, was revoked in Cloudflare, or does not cover the account or scopes Advisor needs.
How to fix
- Go to Administração > Integrações.
- On the connection card, select Reconectar (Reconnect).
- On the Cloudflare screen, choose the right account and approve the read permissions.
"Autorização recusada na Cloudflare. Nenhuma conexão foi criada."
(Authorization denied in Cloudflare. No connection was created.)
Cause
The permissions were denied on the Cloudflare authorization screen.
How to fix
Go through the flow again in Integrações > Adicionar conexão (Add connection) > Conectar com a Cloudflare (Connect with Cloudflare) and approve the permissions. No connection was created, so there is nothing to clean up.
"N conexão(ões) com erro. A coleta está pausada…"
(N connection(s) with errors. Collection is paused…)
Cause
One or more connections have a credential error. Collection for those connections is paused until they are fixed.
How to fix
Go to Integrações, find the failing connection and follow the section for the message it shows: Editar token for an API token, Reconectar for OAuth.
"N sincronização(ões) falharam…"
(N sync(s) failed…)
Cause
One or more syncs ended with an error. The reason shows in the sync details.
How to fix
- Open the sync details and read the reason.
- If it is a token or authorization problem, follow the matching section on this page.
- After fixing it, start a new collection from the Sincronizar (Sync) menu or wait for the automatic daily collection at 02:00 (Brasília time).
"N coleta(s) vieram incompletas…"
(N collection(s) came back incomplete…) The sync row shows Coleta incompleta: (Incomplete collection:), and the details show N falha(s) parcial(is) na coleta: … (N partial collection failure(s): …) with the list of what failed.
Cause
Collection finished, but part of the data did not come back. The sync details list what failed.
How to fix
- Read in the details which items failed.
- If the connection uses an API token, check the permissions in Connect Cloudflare and replace the token in Editar token.
- If the connection uses OAuth, select Reconectar.
"Postura ainda não calculada. Aguarde o próximo scan agendado."
(Posture not calculated yet. Wait for the next scheduled scan.)
Cause
The score has not been calculated yet, usually because the first posture collection has not finished.
How to fix
Wait for the automatic daily collection at 02:00 (Brasília time). Users with the connections.scan permission can start a collection from the Sincronizar menu. Refer to Maturity Score.
"Nenhuma conexão ativa" or the Cloudflare menu is missing
Cause
The tenant has no active Cloudflare connection. The Nenhuma conexão ativa (No active connection) warning shows in the top bar and the Cloudflare menu does not appear.
How to fix
Create or fix the connection in Administração > Integrações. Refer to Connect Cloudflare.
The Alterações screen is empty
Cause
With an API token, the token lacks the Account Settings: Read permission. With OAuth, the authorization does not include the required access.
How to fix
- API token: add Account Settings with Read access and replace the token in Editar token.
- OAuth: go to Integrações and select Reconectar.
Refer to Changes.
"Nenhuma zona Enterprise nesta conta. O mapa em tempo real usa o Instant Logs da Cloudflare, disponível apenas nesse plano."
(No Enterprise zone in this account. The real-time map uses Cloudflare Instant Logs, available only on that plan.)
Cause
The Ao Vivo (Live) screen uses Cloudflare Instant Logs, which only exists for zones on the Enterprise plan. The connected account has no zones on that plan.
How to fix
No fix is required in Advisor. The real-time map only works with Enterprise zones. Refer to Live map.