---
title: My Profile
description: Change your password, turn on two-step verification, generate recovery codes and see the tenants you belong to.
updated: 2026-09-27
---

The **Meu Perfil** (My Profile) page holds your account settings: password, two-step verification and the list of tenants you belong to.

## Change your password

1. Go to **Meu Perfil**.
2. Enter your current password and the new password.
3. Confirm the change. Advisor shows **Senha alterada. As suas outras sessões foram encerradas.** (Password changed. Your other sessions were ended.)

The new password must have:

| Rule | Value |
|---|---|
| Minimum length | 10 characters |
| Content | At least one letter and one number |
| Maximum length | 72 bytes |

:::caution
Changing your password ends your other sessions. On other browsers and devices, you will need to sign in again.
:::

:::note
Advisor does not have a password recovery flow. If you do not remember your current password, ask a tenant admin or Guardnet for help.
:::

## Turn on two-step verification

Two-step verification asks, in addition to your password, for a 6-digit code generated by an authenticator app on your phone.

1. Go to **Meu Perfil** and start turning on two-step verification.
2. In your authenticator app, scan the QR code shown. If you cannot scan it, select **Não consegue ler o QR?** (Cannot scan the QR code?) and type the manual key into the app.
3. In **Código do aplicativo** (App code), enter the 6-digit code the app shows and confirm.
4. Save the recovery codes shown next.

## Recovery codes

Recovery codes let you sign in when your authenticator app is not available.

- There are 8 codes, shown **only once**. Save them somewhere safe before leaving the screen.
- Each code has 16 characters in the format `XXXX-XXXX-XXXX-XXXX`. Spaces and hyphens are ignored when you type it.
- Each code works only once.

To replace the set, select **Gerar novos códigos** (Generate new codes). All old codes stop working.

To use a code at sign-in, see [Access Advisor](/en/advisor/primeiros-passos/acessar-o-advisor/).

## Turn off two-step verification

1. Go to **Meu Perfil** and start turning off two-step verification.
2. Enter the **Senha atual** (Current password) and a verification code.
3. Confirm.

If any tenant you belong to requires two-step verification, turning it off is blocked with the message **Um dos seus tenants exige a verificação em duas etapas, então ela não pode ser desativada.** (One of your tenants requires two-step verification, so it cannot be turned off.)

## Sign-in through your company SSO

If you sign in through your company SSO, **Meu Perfil** shows **Login pela sua empresa** (Sign-in through your company). Password and two-step verification are managed in your company's identity provider, not in Advisor. To change either, contact your company's IT team.

## My tenants

The **Meus tenants** (My tenants) section lists the tenants you belong to, each with an **Ativo** (Active) or **Inativo** (Inactive) badge.

When you belong to more than one tenant, a selector shows up at the top of the sidebar. Use it to switch tenants. Your choice is remembered in the browser.

## See also

- [Two-step verification](/en/advisor/administracao/verificacao-em-duas-etapas/)
- [Access and sign-in problems](/en/advisor/solucao-de-problemas/acesso-e-login/)

---

> Guardnet Docs · https://docs.guardnet.com.br/en/advisor/conta/meu-perfil/
> Documentation index: https://docs.guardnet.com.br/en/llms.txt